Refund & Cancellation Policy

This policy applies to all tour packages and travel services booked with Golden Horizon Tours and Travels (OPC) Private Limited, Ahmedabad, through goldenhorizontoursandtravel.online or through our office. It forms part of our Terms & Conditions.

1. How to cancel

All cancellation requests must be made in writing by email to goldenhorizontourandtravels26@gmail.com from the email address used at the time of booking, quoting your booking reference. Cancellations are effective from the date and time we receive the written request. Requests made only by phone or WhatsApp are not treated as cancellations until confirmed in writing.

2. Cancellation charges and refund slabs

Refunds are calculated on the total package value paid, excluding any non-refundable components described in section 3.

Cancellation received	Cancellation charge	Refund payable
30 days or more before departure	10% of package value	90%
15 to 29 days before departure	50% of package value	50%
7 to 14 days before departure	75% of package value	25%
Less than 7 days before departure	100% of package value	No refund
No-show, or cancellation after the tour has begun	100% of package value	No refund

3. Non-refundable components

Regardless of when you cancel, the following are non-refundable and are deducted before the slabs above are applied:

• Air, rail and cruise tickets already issued — these follow the cancellation rules of the airline or operator concerned.
• Visa fees, visa processing charges and consular charges, whether or not the visa is granted.
• Travel insurance premiums once the policy is issued.
• Hotel, houseboat, tent city and event bookings made on a non-refundable or peak-season basis, where this was stated in your quotation.
• Payment gateway or bank transaction charges already incurred.

4. Peak season and special departures

Bookings for peak periods — including Diwali, Christmas and New Year, the Rann Utsav season, and fixed group departures — may carry stricter cancellation terms of up to 100% non-refundable. Where these apply, they will be stated in writing in your quotation and booking confirmation, and those stated terms will override the table in section 2.

5. Cancellation by Golden Horizon Tours and Travels

If we cancel a confirmed departure for any reason other than force majeure or your own default, you may choose either a full refund of all amounts paid to us with no deduction, or a transfer of the amount to an alternative departure of equivalent value.

6. Force majeure and disrupted trips

Where a trip cannot proceed because of events beyond our control — natural disaster, epidemic or pandemic, war or civil unrest, government restriction, road or airport closure, or similar — we will refund all amounts we are able to recover from hotels, airlines and other suppliers, after deducting non-recoverable costs and a service charge of 5% of the package value. Where a full refund is not possible, we will offer a credit note valid for 12 months against a future booking.

7. Unused services

No refund is payable for any service that is included in your package but not used by you — including unused meals, hotel nights, sightseeing, transfers or activities — whether due to late arrival, early departure, illness or personal choice.

8. How refunds are processed

• Approved refunds are made only to the original payment method and to the original payer. We do not refund to third-party accounts or in cash.
• Refunds are initiated within 3 to 5 working days of us confirming the refund amount in writing.
• Once initiated, the amount typically reflects in your account within 5 to 7 working days, depending on your bank or card issuer. For international cards, this may take up to 14 working days.
• Where refunds involve airlines, hotels or foreign suppliers, the timeline depends on that supplier's own refund cycle and may extend to 30 to 45 working days. We will keep you informed of the status.
• Refunds are made in Indian Rupees (₹). For international bookings, exchange-rate differences between the date of payment and the date of refund are not reimbursed.
• Applicable taxes already deposited with the government are refunded only to the extent permitted by law.

9. Amendments instead of cancellation

If you wish to change dates or destination rather than cancel, tell us as early as possible. Amendments requested 30 or more days before departure are subject to an amendment fee of ₹1,500 per person plus any difference in cost and any charges levied by suppliers. Amendments requested within 30 days of departure are treated as a cancellation and rebooking under section 2.

10. Questions or disputes

For any question about a refund, write to goldenhorizontourandtravels26@gmail.com or call +91 XXXXX XXXXX. We respond to refund queries within 2 working days. Any unresolved dispute is subject to the governing law and jurisdiction stated in our Terms & Conditions.

Contact

Golden Horizon Tours and Travels (OPC) Private Limited
3rd Floor, 305, Swapnil Complex, Nr. Sardar Patel Colony, Naranpura Vistar, Ahmedabad City, Ahmedabad – 380013, Gujarat, India
Phone: +91 XXXXX XXXXX
Email: goldenhorizontourandtravels26@gmail.com